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Assembly instructions are always included in the furniture. It is very important to follow these instructions completely to ensure safety of the item.In case you lost your copy, you can utilize the search function of the site, by entering the item number of the product you purchased. Once you are on the product page, the assembly instructions are there available for you to download and print as needed. Please utilize CONTACT US function or contact your dealer for further assistance if you should need one.
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“Wood” refers to variety lumber and wood products used in furniture making, including fancy veneers. While “Solid Hardwood“ refers to variety lumber and wood products that are created from a single, thick piece of solid wood.
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Our Bed comes with slats that serves as the foundation for your Mattress, so no additional foundation is needed when you buy our Bedroom Collection.
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Please contact the dealer you bought our products from to request for assistance.If the item is still under warranty, they will request for replacement / repair.
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TEI warrants its products to be free of manufacturer’s defects in material and workmanship for a period of one (1) year from TEI’s date of invoice to our dealer.
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TEI will repair, replace, or provide a substitute for, any piece or part found by TEI to be defective in material or workmanship within this warranty period.
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However, shipping costs are not covered under this warranty.
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All returns are subject to inspection prior to acceptance.
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TEI does not warrant its casters or any type of hardware.
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This warranty applies under conditions of normal household use.
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This warranty does not apply to fading from direct sunlight, improper cleaning, misuse, accident or commercial use.
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This warranty does not apply to purchases of as-is products or display samples.
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TEI doesn’t sell directly to consumers. Our authorized dealers can special order products that they don’t currently stock in their stores. See your local authorized dealer to avail our product of your choice.
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The www.teioak.com is a manufacturer’s web site designed to inform and show our products.We don’t sell our products thru this website to consumers, we only sells to dealers or retail stores.
Prices are not shown on this site because dealers are independently owned and operated, hence they set their selling prices. To obtain pricing please visit one of our authorized dealers in your area.You can check our DEALERS LOCATION page to find the nearest authorized dealer in your area.
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TEI only sells through authorized dealers.
Most of the features and information are found under the Product Description of each item, if you need more information. Please visit a local dealer in your area for assistance and placing orders.
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You can check the dimensions by utilizing search function to find the specific model / style you are looking for, and dimensions are shown under each item.
Most of the features and information are found under the Product Description of each item, if you need more information. Please visit a local dealer in your area for assistance and placing orders.
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You can send your concern or complaint thru the Contact Us in this website.